Mark Hesser
As a dedicated technology enthusiast with a talent for troubleshooting, I possess advanced skills in analyzing and solving complex computer-related problems. With a passion for technology and a customer-centric approach, I am committed to providing exceptional service and finding tailored solutions that meet the unique needs of every client.
Through my hands-on experience, I have developed a deep understanding of a variety of technical skills, including proficiency in operating systems such as Windows and MacOS, networking protocols, and programming languages such as C# and PowerShell. I have also gained expertise in database management, web development, and software engineering, which have helped me become a versatile and well-rounded tech professional.
Throughout my career, I have demonstrated a strong work ethic, a problem-solving mindset, and a willingness to learn and adapt. My enthusiasm for technology and technical expertise make me a valuable addition to any team, and I am confident that I can make a meaningful contribution to your organization.
Education
South Hills School for Business & Technology
ServSafe Food Protection Manager Certification
Expires: September 9, 2025
Pennsylvania Dept of Education
| Test Name | Score | Test Date |
|---|---|---|
| Mathematical Reasoning | 168 | 01-18-2017 |
| Science | 164 | 01-18-2017 |
| Reasoning Through Language Arts | 158 | 01-17-2017 |
| Social Studies | 161 | 01-17-2017 |
Skills
- HTML5, CSS3
- Apache, MySQL, PHP
- Python, Powershell
- C#, .Net Framework
- macOS, iOS, tvOS, watchOS
- Microsoft Windows (XP, 7, 10)
- Microsoft Server (2003 - 2019)
- Microsoft Office (Word, Powerpoint, Excel)
- Linux, *Ubuntu, Android
- Wordpress
- On-Site or Remote Diagnostic & Repair
- Servers, Desktops, Laptops
- Mobile Phones, Tablets
- Printers
Experience
Operations Technology Professional - McDonald's
Diligent and highly skilled Technology Manager overseeing multiple McDonald's Franchisee Owners in Pennsylvania. Proficient in the installation, troubleshooting, and re-imaging of POS devices, with a strong ability to coordinate technology upgrades and new equipment installations. Adept at documenting restaurant visits and effectively communicating solutions to area supervisors. Proactively monitors restaurant operations, ensuring maximum efficiency, while also providing support to fellow OTPs nationwide through active engagement on community boards.
See my Full Work Experience on LinkedIn
Rideshare Partner - Lyft
I safely transport passengers to destinations across town. I handled all financial records, including tax-deductible expenses, mileage, and earnings.
Wireless Team Lead - MarketSource
Focused on fostering engaging customer conversations that drive sales and adoption of Mobile Phones and Digital Services. Adept at effectively managing inventory, facilitating returns and trade-ins, and providing comprehensive training to new team members. Committed to achieving exceptional results in sales and customer satisfaction.
Interests
In my leisure time, I am an avid enthusiast of various interests. I find enjoyment in watching captivating Tech, Gaming, and Comedy channels on popular platforms like YouTube and Twitch. However, I also cherish moments away from screens, and I frequently visit my family's cabin. There, we relish the warmth of the fire and engage in thrilling ATV rides through the scenic trails. Additionally, during the Fall season, our shared passion for Penn State Football and Basketball brings us together, creating memorable experiences as we cheer on our favorite teams.
Awards & Certifications
- Deans List - South Hills
- Membership Award - IT Club - South Hills 2017-2019
- Certificate of Completion - Crew Trainer - McDonalds 2018
- ServSafe Food Protection Manager Certification - National Restaurant Association - Certificate Number: 19793770 - Expires: 9/9/2025
- OTP 1 Certification - McDonald's - Jan 4, 2020
- OTP 2 Certification - McDonald's - Jan 4, 2020
- OTP Pro Certification - McDonald's - May 12, 2021
- Certificate of Completion - Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania - University of Pittsburgh School of Social Work, PA Child Welfare Resource Center - March 25, 2019